Getting it to your door
Shipping is free on every OrthoCanine order, to anywhere in Canada and the United States. Here is exactly how that works, how long it takes, and what we do if we are late.
Why our shipping is free
We ship your bed direct from our overseas fulfilment warehouses rather than holding stock in a Canadian distribution centre. Skipping that middle step is what lets us put a dense orthopedic foam bed on your floor at this price with nothing added for delivery.
The trade-off is honest and worth knowing before you buy: a bed travelling from an overseas warehouse takes longer to reach you than something sitting in a warehouse in Ontario. We would rather tell you that plainly than surprise you after checkout.
Where we ship
Across Canada and the United States. Outside those regions and still want a bed? Email us and we will see what we can do.
Processing time
Orders are processed and dispatched within 1–2 business days (Mon–Fri, excluding holidays). You will get a confirmation email right away, and a second email with tracking the moment your bed leaves the warehouse.
Delivery time & cost
- Free standard shipping on every order. No minimum, no surcharge at checkout.
- Estimated delivery is 10–15 business days from the dispatch date, which is roughly two to three calendar weeks.
- Transit times can vary. Customs inspections, carrier backlogs, severe weather and peak retail periods can all push a parcel past the usual window.
Our late delivery promise. If your order takes longer than 15 business days from the dispatch date to arrive, email us your order number and we will send you a $10 CAD Visa or Mastercard e-gift card — your choice of the two — delivered to your email within 5 business days. You keep the bed either way.
How to claim: email cs@orthocanine.ca with your order number any time within 30 days of delivery. One gift card per order.
Not eligible: delays caused by an incorrect or incomplete delivery address, failed or refused delivery attempts, parcels held for unpaid local charges, orders where tracking shows a delivery attempt was made inside the window, and events genuinely outside our control such as customs holds, carrier strikes, natural disasters or extreme weather.
Tracking
Follow your bed to your door with the tracking link in your shipping email. International tracking can sit quiet for a few days between scans while a parcel is in transit or clearing customs — that is normal. If tracking has not moved in 7 or more business days, reach out and we will chase it.
Duties, taxes and fees
The price you see at checkout is in Canadian dollars and is what you pay. If a carrier ever contacts you asking for an unexpected import fee on an OrthoCanine order, do not pay it — forward us the notice and we will sort it out.
Lost or damaged in transit
If your bed arrives damaged, or tracking stalls and it never shows up, email us within 14 days of the expected delivery date (with a photo, for damage) and we will replace it or refund you in full.
Questions?
Email cs@orthocanine.ca — a real person will help you out.
Last updated 31 July 2026.