Your data, respected
This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe when you shop with OrthoCanine.
Information we collect
When you place an order or contact us, we collect the details you provide — your name, email, shipping and billing address, and payment information. Payment is processed securely by Shopify and our payment providers; we never see or store your full card number. We also automatically collect basic device and browsing data (via cookies) to help the store work and to understand what's useful.
How we use it
- To process and deliver your order, and to send order and shipping updates.
- To provide customer support and handle returns.
- To improve our store, products, and marketing (only with your consent where required).
- To detect and prevent fraud.
Sharing
We share information only with the partners who help us run the business — our ecommerce platform (Shopify), payment processors, and shipping carriers — and only as needed to fulfil your order. We never sell your personal data.
Cookies
We use cookies to keep your cart working, remember preferences, and measure traffic. You can control cookies in your browser settings; some features may not work if they're disabled.
Your rights
You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email johnypath1989@gmail.com and we'll respond promptly.
Data retention & security
We keep order records for as long as needed to meet legal and accounting obligations, then delete them. We use industry-standard safeguards to protect your information.
Changes
We may update this policy from time to time; the latest version will always live on this page.
Questions about your privacy? Contact johnypath1989@gmail.com.